Refund Policy

Effective Date: 13 August 2025

Thank you for choosing our product. We strive to provide the best products and services to our customers. In the event that you need to cancel your purchase or request a refund for our “Flexonixs Infosoft”, please review our cancellation and refund policy outlined below.

Cancellation Policy:

1.1  Flexonixs Infosoft: For cancellations of the our products, please adhere to the following guidelines:

• Cancellation requests must be submitted in writing via email to sales@flexonixs.com.
• Cancellation requests received within 10 days of purchase will be eligible for a full refund.
• Cancellation requests received after 10 days are not eligible for refund.
• Any cancellation fees or charges Will be applicable clearly communicated to you at the time of the cancellation request.

Refund Policy:

2.1  Flexonixs Infosoft: For refund requests related to the our products, please follow the guidelines below:

• Refund requests must be submitted in writing via email to sales@flexonixs.com.
• Refund requests received within 10 days of purchase and meeting the cancellation policy criteria will be eligible for a full refund.
• Refund requests received after 10 days will not be eligible for any refund.
• Any refund fees or charges Will be applicable clearly communicated to you at the time of the refund request.
• Refunds will be processed using the same method of payment used for the original purchase, unless otherwise agreed upon.

Exceptions and Special Cases:

3.1   Customized or personalized versions of the our products are non-refundable once the development or customization process has started.

Processing Time:

4.1   We strive to process cancellation and refund requests as quickly as possible. However, please allow up to 7 working days for us to review and process your request.
4.2   You will be notified of the status of your cancellation or refund request via email.

Contact Information:

If you have any questions or need assistance with the cancellation or refund process, please contact our customer support team:

Email: support@flexonixs.com

Please note that by purchasing our products, you acknowledge and agree to comply with our cancellation and refund policy as outlined above. We reserve the right to modify or update this policy at any time. Any changes will be effective immediately upon posting the updated policy on our website.

Thank you for your understanding and cooperation.

Flexonixs Infosoft
Surat, India